Make Sense and Cents with Automated HRMS and ESS Software Solutions
February 14, 2019
Mary van Balen
You work in HR and know that investing in a strong Human Resources Management System (HRMS) and Employee Self Service (ESS) software would make your life easier and free up time to do what you’d like to be doing: contributing to your organization’s goals and strategic planning. You want to help people—but, not by filling out onboarding forms, changing employee data, or recording PTO requests.
Significant additional time is taken up by manually transferring data from printed forms to an electronic system. A strong, fully-automated HRMS system could do that for you.
How to convince the C-Suite
HR needs a solid business case showing how purchase of HR technology will make a difference both in the time HR can spend on strategic projects and in the cost of completing routine tasks.
EY surveyed 504 individuals who work in Human Resources in a supervisory role or in executive/senior leadership positions at U.S. companies ranging from 250-4,999 employees. These companies were ones that did not have a fully-automated employee self-service or HRMS software. The goal of the study was to establish an average cost of a single data entry in the above seven categories when completed without full automation.
EY determined average cost of individual tasks using information gathered on time spent completing the tasks, hourly wage of those doing the work, the percentage of records that contained errors requiring reentry and the time required to do that, and non-labor costs (e.g., printing, copying, and postage) associated with the tasks.
What the numbers say
The report provides details on the survey methodology, each task evaluated, and its corresponding cost. The tables and figures make accessing this information easy, and taking a look is well worth your time. Here are a few take-aways:
$4.39 – the average cost per data entry across all tasks evaluated
$18.47 – cost per data entry in Benefits enrollment for obtaining/providing info about benefit plans changes. (something employees can do on their own with ESS solutions)
$17.89 – cost per data entry in Training for preparing and distributing training materials for employees
$13.46 – cost per data entry in Separation for shutting off system/facility access
$8.32 – cost per single I-9 record
Individually, these costs may seem insignificant, but when multiplied by hundreds of employees or by tasks performed hundreds or thousands of times a year, they add up.
Automation makes sense and cents
In addition to saving money, automation can drastically reduce errors that result not only in more costs, but also in compliance risk. Fines for incorrectly completed Form I-9s, for example, increased substantially in 2016 to “catch up” with inflation (See the Federal Register).
Better employee engagement is another plus of an automated HRMS/ESS system. People feel trusted when they have control over their own information and are empowered to make changes in personal data, enter PTO requests, and sign up for benefits enrollment on their own. They also appreciate access to information and processes on mobile devices at the time and place most convenient for them. With an ever-changing workforce of younger digital natives, employees have come to expect this level of accessibility.
What are you doing to bring automated HRMS and ESS to your organization?
Mary van Balen is based out of Columbus, Ohio and is a writer for Delphia Consulting. Mary contributes to the Delphia blog on Human Resources issues and Delphia Consulting and Sage product related updates.