HR Software Support

The support you need to get the job done

In a crisis or need more help than the software publisher’s support?

Our experienced Sage support consultants are here to help. We are committed to resolving your support issues as quickly as possible. If you’re asking the following, you might consider working with our team: 

  • Do you ever feel like you work for your HRMS rather than the other way around?
  • Does it seems like your HR processes are more difficult than they should be?
  • Are you still spending a considerable amount of time manually entering data into your HRMS?
  • Do you still have paper personnel files?
  • Are significant HR processes simply not supported by your HR system?

We are here to help. Whether you want to rethink a business process, need a new report, or help with open enrollment, our consultants are equipped with the experience to solve even the toughest challenges and make your life a little easier.

Premium Support and Training 

Clients can take advantage of two subscription options that allow for on-demand support and training year-round, without the hassle of standard billing for support requests. 

  • Premium Support and Training is an annual subscription that gives you unlimited access to certified support technicians for up to 20 minutes per incident. You never have to hesitate to pick up the phone when you have a quick question. When you call, you talk directly with a certified support technician, not a call center support representative.
  • Premium Support and Training Video Library is the recorded training videos available in an online portal. Organizations will receive a login to access the videos. 

 

 

Do you have an HR technology strategy or roadmap?

How long has it been since you automated a new HR process with your HR software?  Incremental improvements don’t happen by themselves. We recommend an annual conversation to assess the your current state, plan for the future, and update or create your HR technology strategy and road map.  The agenda for this annual checkup usually includes:

  • Changes within your organization
  • Quick list of current issues
  • Long-term goals
  • Software publishers road map review
  • Prioritized list opportunities for improvement
  • Value assessment of opportunities for improvement (e.g., cost/benefit analysis)
  • Update to strategy and road map and define next steps, if any

Delphia Consulting is a Sage Authorized Partner

Delphia Consulting, a recognized Sage Endorsed Development Partner, has served as a Sage business partner for over 15 years.