I’m sharing what we here at Delphia Consulting are doing in response to the coronavirus (COVID-19) outbreak to ensure service continuity.

Our two priorities are providing continued and uninterrupted service to our clients and maintaining the safety and well-being of our associates. To make sure our team remains healthy and fully functional, we have implemented our business continuity plan and done the following:

100% Home Office for All
Most of our consulting and sales teams always have worked remotely from the safety of their homes. As of yesterday, our remaining teams (Development and Administration) now work from home. Delphia has provided all associates with the equipment necessary to ensure they have an efficient workspace. Business travel has been eliminated until further notice.

100% Ready Infrastructure
Our infrastructure has been completely ready for all associates to work from home long before the coronavirus outbreak. We have always provided remote work options, and most of our employees have worked from home over the years. Our systems are designed with high availability and redundancy in mind to protect against interruptions and prevent outages from happening in the first place. Delphia’s infrastructure has been used, tested, and is ready for this situation.

Our CRM system lets team members stay up to date with activity and client communication. Every person can access information on their projects directly from CRM, providing an efficient means to get answers without interrupting or waiting for others. This capability helps us respond to your needs in a timely fashion and to give you our best service.

Keeping the Human Touch
We are all aware of the challenges of social isolation. To combat the negative effects this can have, our associates use technology to make video calls within and across teams so they can see each other and keep morale high.

Our daily fifteen-minute internal morning meeting keeps us connected and aware of events and changes. Encouraging kudos for others provides an opportunity to express appreciation for the assistance and expertise of our colleagues.

We have and will continue to use the same technology with you, including tools like GoToMeeting, GoToWebinar, and GoToAssist.

We Can Help
If you need help remotely accessing your HRMS system, please let us know.  We can work with you and your IT team to help you securely access your HR and PR data.

Going Forward
We continue to run as usual and do not anticipate any disruption. As always, we use technology to deliver services and support remotely. This will not change now or in the future when the Covid-19 crisis has passed.

Thank you for trusting our team to provide you with HRMS services and support. We wish you health and safety during these difficult times.

Brian Delphia, CPA, SPHR, SHRM-SCP
CEO/President
Delphia Consulting