“Keeping Roles, Skills, and Expectations Aligned with the Work” Part 1 of a 2-Part Work in Motion series Jobs rarely change all at once. New technology takes over part of a process. Responsibilities shift between teams. Customer expectations evolve. Priorities change. New skills become important. Over time, the work employees are actually doing can look very different from the job the organization originally defined. When roles fail to evolve alongside the business, the effects reach well beyond an outdated job description. Organizations can end up with unclear ownership, duplicated effort, emerging skill gaps, misaligned expectations, and employees [...]

"Keeping People, Priorities, and Performance Aligned Through Change" Part 2 of a 2-Part Work in Motion Series Once the work changes, performance expectations have to change with it. Yet goals, priorities, and measures of success often remain tied to an earlier version of the job. Employees adjust to new responsibilities while managers continue working from expectations that may no longer reflect what the organization needs. That disconnect creates more than confusion. People can spend time pursuing outdated priorities, managers can struggle to distinguish performance problems from shifting expectations, and organizations can lose alignment between individual effort and [...]