How should you confront an employee who’s chronically late, an executive suspected of falsifying data on reports, a “toxic” high performer, or a manager who’s “retired in place (RIP)” and not meeting job expectations? Failed promises, missed expectations, and poor behaviors can create feelings of disappointment that compound into chronic problems for teams and organizations.

Most people fear and avoid confrontation. They can’t find the words, try to change the subject, drop hints, or get harsh. Crucial confrontations cannot be handled through systems or policies; they can only be addressed by people face-to-face. Fortunately, you can learn the skills to handle these situations.

In this seminar, Joe will teach you the skills necessary to have a crucial conversation to confront disappointing performance and behaviors, so you can solve problems, improve accountability, and strengthen relationships.

This program is pre-approved for 1 PDC for the SHRM-CP® or SHRM-SCP® and 1 CUE for the PHR® or SPHR®. A Certificate of Completion will be provided to each attendee, in a timely manner, after the presentation.

Who is Presenting?

Joe Rotella, SPHR, SHRM-SCP

Chief Value Officer

Joe Rotella is a leading thinker and professional speaker in the areas of business strategy, continuous performance management, and HR technology. Joe has over 30 years of experience and serves on the Human Resources Association of Central Ohio (HRACO) Board of Directors as VP of Certification. Joe is the co-creator of miviva – a solution to help an organization set and track goals and KPIs.