Accountability isn’t about pressure or blame. It’s about being clear, following through, and making expectations visible at every level.

In this session, Joe Rotella, SHRM-SCP, SPHR, CPBA, takes a close look at what it means to build accountability into everyday work. We’ll talk about how to help managers hold themselves and their teams to a standard without hovering, and how to keep expectations from drifting—especially in flexible or fast-moving environments.

We’ll cover:

  • Describing what accountability looks like in day-to-day performance management
  • Recognizing how unclear expectations and poor follow-through create accountability gaps
  • Using tools and conversation habits that help managers reinforce expectations and track progress
  • Supporting managers in addressing performance issues with consistency and fairness
  • Promoting a work culture where people take ownership of their goals and follow through on commitments

You’ll get practical ways to reinforce ownership, follow up on commitments, and make accountability part of how your organization works, not just something you talk about during a review.

This program is pre-approved for 1 PDC for the SHRM-CP® or SHRM-SCP® and 1 recertification credit hour for the PHR® or SPHR®. A certificate of completion will be provided to all attendees.

 

Resources: Slide Deck – Clarity is Kind – Accountability is Essential

Air Date: January 29, 2026