Delivering Exceptional Experiences – Your People Matter

WHO SHOULD ATTEND?

Business owners and decision makers looking to improve customer satisfaction by providing better customer experiences.

ABOUT THE SESSION:

Designing and reacting to customer interactions to exceed their expectations increases customer satisfaction, loyalty, and advocacy. It’s your team – your human capital – that make or break the customer experience. Join me and learn what it takes to deliver an exceptional customer experience from finding the right people, to training and motivating those people, to designing the right experience.

Who’s Presenting?

		Joe Rotella, SPHR, SHRM-SCP Chief Marketing Officer Joe is a leading thinker and professional speaker in the areas of HR technology, marketing and web usability and is a well-recognized speaker for the Society of Human Resources Management.