Not every goal gets met. Timelines slip, priorities shift, and even high-performing teams hit walls. But when goals are missed, what happens next matters most.

This session explores the often-ignored side of performance management: how to respond when things don’t go as planned. We’ll look at how to help teams reflect without finger-pointing, regain clarity without starting over, and rebuild momentum without burning out.

You’ll walk away with coaching strategies, goal-reset frameworks, and practical tools to help managers and teams turn missed goals into learning moments—then move forward with focus and accountability. Because performance isn’t just measured in outcomes. It’s revealed in the recovery.

This program is pre-approved for 1 PDC for the SHRM-CP® or SHRM-SCP® and 1 recertification credit hour for the PHR® or SPHR®. A certificate of completion will be provided to all attendees.

Joe Rotella is a leading thinker and professional speaker in the areas of business strategy, continuous performance management, and HR technology. Joe has over 30 years of experience and serves on the Human Resources Association of Central Ohio (HRACO) Board of Directors as VP of Certification. Joe is the co-creator of miviva – a solution to help an organization set and track goals and KPIs.